Contact Us

Do you have any questions, suggestions, or need further information?

If you cannot find the answer on our information page or if anything is unclear, please send an email to [zbbtw125@hotmail.com]. In your email, please include your name, phone number, and place of residence. If you are contacting our customer service regarding a specific product, please also attach a photo of the product.

Have you not received your order confirmation yet?

Please check your spam or junk mail folder first.

Customer Service – Opening Hours:
Monday to Friday: 9:00 AM–5:00 PM;
Saturday: 10:00 AM–6:00 PM;
Sunday: Closed

Frequently Asked Questions (FAQ):

Q: How long will it take for my package to be delivered?

A: Please note that it usually takes 3 to 5 days to process your order before shipment. We assure you that we will do everything we can to deliver your order as quickly as possible. After your order has been shipped, the estimated delivery time is 10 to 15 days, depending on the destination country. Please note that holidays may affect the delivery time.

Q: What is your return policy?

A: We will process your return or exchange after we receive and inspect the returned item. Please allow us at least 14 days after receiving the item to process your return or exchange request.

Q: How can I contact you regarding my order?

A: You can contact us by email at [zbbtw125@hotmail.com]or through the contact form on this page. Customer Service – Business Hours:

Monday to Friday: 9:00 AM–5:00 PM;

Saturday: 10:00 AM–6:00 PM;

Sunday: Closed.

Email: [zbbtw125@hotmail.com]

We will reply to you within 48 hours. Please be patient.

Hong Kong Branch: BEIBEI ERA CO.,LIMITED

Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong

Registration Number: 79335547

Legal Representative: Mo Yayong

Phone Number: +86 18594230739