Return Policy & Refund Policy

Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not satisfied with your purchase for any reason, you may return it to us. Please see below for more information about our return policy.

RETURN

If you have any questions about our return policy, please contact our customer service.

If the order is canceled before the delivery date and within the cancellation period stated on the website, the order may be canceled.

Our store does not limit the number of days for canceling an order. If the order has not yet been shipped, we support order cancellation.

Once the order has been placed, we will process it within 2–3 days.

PLEASE NOTE

If the return is caused by the consumer, the consumer shall be responsible for the shipping costs. The specific cost depends on the express shipping company you choose.

If the item received is damaged or incorrect due to reasons attributable to us, the consumer is not required to bear the shipping costs.

Return Address

Hong Kong Branch: BEIBEI ERA CO., LIMITED

Company Address: Room D07, 8/F, Kai Tak Factory Building Phase II, No. 99 King Fuk Street, San Po Kong, Hong Kong

Legal Representative: Mo Yayong

Phone Number: +86 18594230739